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Women's Line

Women's Line offers services to people who identify themselves as girls or women and have experienced violence or abuse, or threat of violence or abuse, and to those close to them. We are here for you. You can call us, use our chat service or send us a letter online. It’s free and anonymous, and the women on call are trained volunteers. We also organise support groups online and face-to-face in Helsinki.

We are in the process of translating our website into English. Currently the services available in English are:

  • phone service 0800 02400 on Fridays 4pm to 8pm

  • online letter service

You can also leave us a feedback form if you have questions about our services. Please fill in your contact details if you'd like us to get in touch with you.

Online peer support group for immigrant women with experiences of abuse and violence

The application period has ended.


The online group starts on November 1st and ends on December 3rd.

Welcome to Women’s Line’s online peer support group for immigrant women, with experiences of violence or abuse. The group is completely free of charge, anonymous and confidential, and every participant is only known by a pseudonym within the group. Your experiences of violence or abuse could have been psychological, physical, sexual, cultural, religious, digital or financial - all forms of violence and abuse can be discussed in the group.

The group is facilitated by two professional group counselors, who have in-depth knowledge about violence against women and recovery.

The application period is until October 24th. Make sure to leave your contact details carefully, as every applicant needs to be contacted, before the group begins on November 1st.

You are warmly welcome to the online group!

Write us an online letter

You can send us an online letter anytime.

The online letter service is for women and girls who have experienced violence or abuse or are worried about violence or abuse, and for anyone concerned about a woman or a girl in such situation. The service is open around the lock, every day. We reply to every letter we receive.

Your letter will be replied to by a trained female volunteer. The letter is anonymous and confidential, and no one but the volunteer writing to you and the employee(s) overseeing the service can access it.

The reply to your letter will be available at most within three weeks of sending it. You can access the reply on this very same page with your access key and password. We try to reply to all the messages as soon as we can - usually in a week, give or take a few days.

Service instructions

  1. Click the "Write a new letter" button. The system will create you an access key and an access password. Write them down.

  2. Write your letter in the "Letter content" field. Giving your letter a title is optional.

  3. When you're ready, click "Send". We will write you a reply in at most 21 days, usually in about 7 days. We reply to every single letter we get.

  4. When you come back, you can access the response by clicking the "Read your response" button and typing in your access key and access password. The letters and responses will be automatically deleted after a year.

Forgot password?

I have forgotten my access key or or my access password - what can I do? Don't worry, we still have your letter and the response we wrote. Write us a new online letter with a brief description of what your earlier letter was about. Any detail you mention helps us identify the correct letter. When we're sure the letters match we can post the same response to your new letter that we wrote to your original letter.

Give us feedback

Would you like to submit feedback on the service or on the response you received? Please use the feedback form below. You can submit feedback anonymously. However, if you'd like us to reply to your feedback, please leave your contact details.

Give us feedback